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We currently provide service in Boston, New York, Providence, Newport, Chicago, Miami, Los Angeles, San Francisco, Seattle, Philadelphia, Dallas/Ft Worth, Las Vegas/Reno, and Nashville

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Yes. If your location is not currently serviceable, please send us an email so we can let you know when Towerstream is available in your area.

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Towerstream is scalable bandwidth – you can easily upgrade your connection with us by a phone call; we can usually “turn you up” in a matter of minutes. For example, if you have a 1.5 connection with us, you can turn it up to 3.0 very easily.

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Towerstream takes security very seriously and treats security as paramount when building out our Radio Frequency (RF) infrastructure Towerstream does not broadcast a frequency in 360 degrees. Towerstream service is considered "Line of Sight" (LOS). This means that a customer’s antenna has to be pointed at a Towerstream facility and the corresponding Towerstream antenna has to be pointed at the customer. In order to interfere or intercept a signal, a potential intruder would have to be directly in that "Line of Sight". Even if the data could be captured and stored, the radio manufacturers utilize proprietary communication protocols at the RF layer making it virtually impossible to decipher even if the data is captured.

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The Towerstream network is built to be redundant with the highest availability in mind. All radio signals can be affected by weather events such as rain or snow, however, when Towerstream designs the network, TS engineers evaluate “link budgets” or how signal may be effected by inclement weather, combined with the distance that needs to be covered. Towerstream Engineers then select the appropriate frequency and transmit power to overcome any possible issues so the link has a robust “link budget”. Thus even when the signal degrades, it is still strong enough to keep connection up and working at getting the same bandwidth or service as there was no inclement weather.

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Depending on the area, we use the 5.8, 5.4 and 3.5 GHz spectrum.

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No. Each customer is tuned to a specific wireless frequency, which does not interfere with cell phones, wireless networks, radio signals, etc.

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No. Towerstream has many locations a.k.a. PoPs in the markets we serve. Our signal is then transmitted off these rooftops and/or radio towers. A small antenna is positioned at the customer location and pointed towards the closest rooftops or towers. On average the customer is never more than 3-4 miles from our PoP.

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For links between .512 and 3.0Mbps, we usually install in 3-5 business days –in some cases as early as the same day! If you are interested in higher bandwidth, please contact us for an installation estimate.

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No – Unlike other Internet service providers, Towerstream owns their entire network and is not dependant on the local phone company, bypassing the local loop and the related charges.

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Towerstream does not charge for IP Addresses.

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While this is not generally what we do, we have been able to provide several customers with VPN solutions that solve the same problem with some additional benefits. Please contact our sales department for more information.

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We can provide anything from a fractional T1 (.512Mbps) to 1Gbps (1000Mbps).

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Absolutely. Our customer service team is based in Middletown, RI, and is always available to help you and monitor your connection.

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Yes. We have 12 and 24 month options.

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Yes. Towerstream offers temporary Internet connections that are perfect for events, conference centers, construction sites, TV/movie productions and much more.
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Yes. Our customer service team can easily provide you usage reports upon request.

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While Towerstream is not a mobile solution, it is possible to move your connection should your company move to a new office building in one of our existing markets. Contact your Towerstream sales representative if you are planning a move.

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Towerstream is a business Internet service provider. We do not offer DSL services; our smallest connection is a Fractional T1 (512Mbps). If you need business-class service at your residence, please contact our sales team.

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In order to gain access to the roof, Towerstream needs permission from the landlord.

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Towerstream’s equipment is generally the size of a small pizza box. The installation uses a non-penetrating mount and is not intrusive.

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Yes. Many customers set up their Towerstream link to load balance with a secondary link. Towerstream technical support is available for assistance to set-up.

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No. Towerstream does not offer a trial period, but our service level agreement does have a 30 day guarantee, that states the customer can discontinue service without penalty within the first 30 days if Towerstream’s service does not perform as stated in our Service Level Agreement.

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Yes. Towerstream Internet connections are always symmetrical (bi-directional/duplex) with guaranteed bandwidth speeds, providing equal capacity for both uploads and downloads.